Support

Answers to common questions, and how to reach us when they don’t help.

Write to us

Email support@getworthout.com. We read every message and usually reply within a few days.

Never send your passphrase, your recovery key or your exported files. Nobody from WorthOut will ever ask for them.

How do I start?: Install the Android app, or open the web app at app.getworthout.com. Choose a passphrase, save your recovery key somewhere safe, and choose Google Drive for your vault. Then add your accounts and their balances.
Which devices does it run on?: Phones and tablets with Android 8 or later, and any up-to-date browser on Windows, Mac or Linux. In Chrome or Edge, you can also install it as a desktop app with Install as an app in Settings › About. An iPhone app is coming soon.

I forgot my passphrase: On the unlock screen, choose “Forgot it? Use your recovery key”, enter your recovery key and choose a new passphrase. Your other devices ask for the new one the next time they unlock.
I lost my recovery key: If you can still unlock WorthOut, make a new one in Settings › Security. The old key stops working once you’ve saved the new one.
I lost both: Then nobody can open your vault, us included; that’s what keeps it private. You can start a new vault, and bring in any export you made with Import from CSV.

How do I add another device?: With Pro, install WorthOut on the new device or open the web app, choose “I already use it on another device”, sign in to the same Google account and enter your passphrase.
I’m moving to a new phone: Do the same on the new phone. Without Pro, choose “Move your vault here”, which moves your vault to the new phone and stops the old one syncing.
Sync says something is wrong: The sync screen says what happened and what to do: in the Android app it’s Settings › Cloud storage, and in the web app Settings › Storage and sync. In the web app, Google’s sign-in lasts an hour, so you’ll sometimes see “Sign in to sync”; one click signs you in again.

How do I restore Pro?: In the Android app, choose Settings › Restore purchase, signed in to the Google account that bought it. In the web app, choose Settings › Pro › Restore purchase, and enter the email address you used at checkout and the receipt number from Link’s receipt (such as 2310-7510). Pro bought on one device also reaches your others when they sync.
How do I ask for a refund?: For a purchase on Google Play, ask through Google Play, from your order history. For a purchase on the web, reply to Link’s receipt, or write to us.
Why does my statement say LINK.COM?: Link is Stripe’s checkout, which sells Pro on the web and handles the payment and VAT.

How do I export my data?: In Settings › Export data on Android, or Settings › Storage and sync on the web: a CSV file for spreadsheets, or a complete JSON backup. Exported files aren’t encrypted, so keep them somewhere safe.
How do I delete everything?: Delete the WorthOut folder from your Google Drive, then uninstall the app or clear this site’s data in your browser. To have us delete the record of a purchase, write to us.